Privacy Policy

Vigilante Media (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit vigilantemedia.io, submit a form, or communicate with us by phone, SMS text message, or email. Please read this policy carefully.

Information We Collect

We may collect the following types of personal information when you interact with our website or forms:

• Contact Information: Name, phone number, email address, and business name
• Project Information: Details about your business, marketing goals, budget range, and service needs
• Communication Data: Messages, inquiries, and correspondence submitted through our forms or sent via SMS or email
• Device & Usage Data: IP address, browser type, device information, pages visited, time spent on site, and referring URLs, collected automatically via cookies and analytics tools
• Advertising Data: Data collected through Google Ads and Meta (Facebook) advertising pixels, including ad interactions and conversion events

How We Use Your Information

• Respond to your quote requests and inquiries
• Schedule consultations and communicate about your project
• Send SMS text messages and emails related to your request or our services
• Follow up on submitted forms and provide client support
• Improve our website, services, and marketing
• Run and measure advertising campaigns on Google and Meta
• Comply with legal obligations

SMS Text Message Communications

When you submit a form on our website and check the consent box, you agree to be contacted by Vigilante Media by email, phone call, or text message about your inquiry. This includes consultation scheduling, appointment coordination, project updates, and follow-up communication. The consent box is not pre-selected, and you choose whether to check it.

We send SMS messages only to individuals who have submitted a form and provided a phone number, and only in connection with that inquiry. We do not send promotional text messages to individuals who have not separately agreed to receive them.

Message frequency may vary. You may receive messages related to your inquiry, appointment reminders, project updates, and follow-up communications.

Message and data rates may apply depending on your mobile carrier and plan.

Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

We do not sell or share your phone number or SMS consent information with third parties or affiliates for their own marketing purposes.

Consent to receive SMS messages is not a condition of purchasing any service.

Email Communications

By submitting your email address through our forms, you consent to receive email communications from Vigilante Media related to your inquiry and our services. You may opt out of marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

We will continue to send transactional emails related to your service requests even after opting out of marketing communications.

Cookies, Tracking & Advertising

Our website uses cookies and similar tracking technologies to enhance your experience and measure the performance of our advertising campaigns.

Google Analytics: We use Google Analytics to understand how visitors interact with our website. You can opt out using the Google Analytics Opt-out Browser Add-on.

Google Ads: We use Google Ads conversion tracking and remarketing. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings.

Meta (Facebook) Ads: We use the Meta Pixel to measure ad performance, create custom audiences, and run retargeting campaigns on Facebook and Instagram. Meta may collect data about your interactions with our website. You can manage your preferences at Facebook’s Ad Preferences.

Google Consent Mode: Our Google tags are configured so that advertising and analytics storage default to “denied” until you consent.

Other Third-Party Services on This Site

The following services may load as part of normal page display and receive your IP address when they do:

• Google Fonts — typography, served from Google
• Google Maps — embedded map showing our office location. This embed is blocked until you consent.
• Gravatar — profile images associated with comments
• Hostinger — our website hosting provider

Third-Party CRM & Marketing Platform

We use HighLevel (also known as GoHighLevel) as our customer relationship management (CRM) and marketing automation platform. The contact form on our website is embedded from HighLevel. When you load our contact page, HighLevel receives technical information such as your IP address in order to display the form. When you submit the form, your information is transmitted to and stored within HighLevel’s platform.

HighLevel processes your data on our behalf to facilitate communications, appointment scheduling, and follow-up workflows.

HighLevel’s privacy practices are governed by their own privacy policy. We encourage you to review it at gohighlevel.com/privacy-policy.

How We Share Your Information

We do not sell your personal information for money. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party platforms (such as HighLevel, Google, Meta, and Hostinger) that assist us in operating our website and delivering our services
• Advertising Partners: With Google and Meta for the purpose of measuring and targeting advertising, where you have consented
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of company assets
• With Your Consent: In any other circumstances with your explicit consent

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information.

Categories of personal information we collect: identifiers (name, email, phone, IP address), commercial information (services inquired about), internet or network activity (browsing behavior on our site), and inferences drawn for advertising purposes.

“Sale” and “sharing”: We do not sell personal information for money. However, our use of advertising cookies for targeted advertising with Google and Meta may be considered a “sale” or “sharing” of personal information under California law. These technologies do not run unless you consent through our cookie banner.

Your rights: You have the right to know what personal information we collect and how we use it; to request deletion; to request correction; to opt out of the sale or sharing of your personal information and of targeted advertising; and not to receive discriminatory treatment for exercising these rights.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the internet or electronic storage is completely secure, we strive to use commercially acceptable means to protect your information.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of SMS and email marketing communications
• The right to opt out of targeted advertising
• The right to withdraw cookie consent at any time

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will update the “Last updated” date at the top of this page when changes are made. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: